Service Manager
Job Summary:
We have an immediate opening for a Service Manager to provide leadership and accountability for the service department, and the performance of service operations
The ideal Service Manager has…
- Minimum of 5 years’ well-rounded experience in a service department, preferably in an agricultural dealership.
- Appropriate vocational education required; degree and certifications preferred.
- Previous people and service department management.
- Ability to professionally lead, develop, and motivate others.
- Solid diagnostic and problem-solving skills in hydraulics, electronics and emissions.
The Service Manager will contribute to our team by: (Duties and Responsibilities)
- Ensuring all company values are adhered to and promoted.
- Achieving the objectives for the service department: revenue, margin and expenses.
- Managing operational objectives for the department: work in process, warranty, training, and efficiency objectives.
- Appropriately staffing and scheduling personnel for the most efficient and safe performance of the department and ensures all paperwork is completed in a timely and accurate manner, including trucking operations.
- Managing, motivating and engaging all service personnel in their individual performance, developmental plans, efficiency targets and good work habits.
- Delivering exceptional customer service.
- Communicating with all location personnel, particularly technicians, service writers, sales representatives, parts personnel.
- Promoting KanEquip Service to the local market and staying up to date with education of new products.
- Maintain a clean and safe working environment, uphold all corporate policies and procedures and continually improve and learn in ways that strengthen our performance and expand opportunities.
If you have/can: (Skills and Experience)
- Strong communication and interpersonal skills with customers and employees.
- Expertise with computer systems, including MS office and internet-based applications.
- Ability to work extended hours during the week and weekends
- Ability to travel to company meetings and training events as needed
- Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle
- Satisfactory results of a pre-employment drug screening.
You will earn/be eligible for…
- Competitive salary
- Performance bonus based on billable efficiency
- Annual company and location bonuses
- Medical/Dental/ Vision Coverage
- Health Savings Plan
- Life and Disability Insurances
- AFLAC
- Flexible Spending Account
- 401K Match and Profit Sharing
- 96 hours of accrued PTO
- 32 hours of Holiday PTO
- Six (6) Paid Holidays
- Bereavement Pay
- Wellness Plan
- Company Uniforms